Delivery & Returns Policy

Delivery Conditions

1. Delivery Areas:

We currently deliver to Worldwide. Please check if we deliver to your area during checkout.

2. Delivery Times:

Orders are typically processed within 7-14 business days. Standard delivery usually takes 5 to 7 business days.

Expedited shipping options may be available at checkout for faster delivery.

3. Delivery Charges:

Shipping fees are calculated at checkout based on your location and the weight of the items. Free shipping is available on orders over $300.

4. Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

5. Issues with Delivery:

If your order does not arrive within the expected timeframe, please contact our customer service team at contact@trendsfirst.co.uk for assistance.

Return Conditions

1. Return Eligibility:

Items may be returned within 21 days of receipt, provided they are in their original condition, unused, and with all original packaging and tags attached.

2. Non-Returnable Items:

The following items are not eligible for return: For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose: 1. Pierced earrings

2. Cosmetics/fragrances

3. Hats

3. Return Process

To initiate a return, please contact our customer service at contact@trendsfirst.co.uk to receive a return authorization and instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds:

Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method.

5. Exchanges:

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 14 days of receipt. We will provide instructions for a return and replacement at no additional cost.